The five best sales techniques for expensive products
As a rule, most people do not trust salespersons – too many offers, too many false promises, and eventually people stop believing them.
As a rule, most people do not trust salespersons – too many offers, too many false promises, and eventually people stop believing them.
Simultaneously, the customer experience is becoming the most critical factor in sales. For instance, a recent "Superoffice" survey of 1,920 business professionals showed that improving customer experience is the primary task of entrepreneurs for the next five years. Fundamentally, the essential part of the customer experience is communication with the seller.
In the mass market, the seller often does not have time for conversations. Furthermore, they are more likely to annoy the customer than help find a common language. Nevertheless, when selling premium products in the B2B field, sales techniques built on a conversation with a customer can help close many deals and significantly increase the average check. Learn more about this from the course "Incredible Salesman: How To Sell Anything to Anyone" by following the link.
The consultative selling method is that the salesperson digs deeper into the client's situation and offers them uniquely tailored solutions.
The advantages and dangers of the method.
The seller does not have a rigid conversation structure with the customer. They can take the initiative and be creative in solving the issue. However, if the salesperson is inexperienced, the lack of a specific strategy can be discombobulating.
How to apply the five parts of the method.
The method is a structure, the algorithm for building conversation between the seller and the customer.
For further reading about the method, check out Mack Hanan's "Consultative Selling."
The SPIN-off sales method is that the seller asks the customer four types of questions to learn details about the customer's viewpoint.
Advantages and dangers of the method: the seller has specific types of questions to ask the customer. That can simultaneously help and hinder the salesperson, especially if the seller approaches their task too formally. After all, it's not your manners and adherence to corporate rules that are most important, but your ability to listen to the customer during the conversation and respond correctly to the signals they send.
How to apply the method
The seller asks the customer specific questions to know their preferences better and coerce them towards making a purchase. Questions belong to each of the groups by the name of the abbreviation in sequence:
Read more about the method in Neil Rackham's "SPIN Selling."
Using the SNAP sales method, the seller must adhere to four principles in building a dialogue with the potential customer.
The advantages and dangers of the method.
In SNAP sales, the seller does not have a ready-made scheme, but in specific situations, they use specific approaches to conduct the conversation as effectively as possible. For experienced sellers, this can be a useful tool. However, for novices, this approach can be disorienting.
How to apply the method.
SNAP is an acronym that describes the four principles that help convince a customer to buy a product.
Read more about the SNAP method with Jill Konrath's "SNAP Selling."
The "challenge sales" method is where the seller builds a relationship with the client according to a particular scheme.
The advantages and dangers of the method.
The method is suitable only for experienced sellers who "feel" the customer. However, for beginners, there is a danger of blowing the deal.
There are three steps involved when applying this method.
If you want to read more about the "challenge sales" technique, check out Matthew Dixon and Brent Adamson's "The Challenger Sale. Taking Control of the Customer Conversation."
What is the method: the company does not fight for every customer, does not waste time on those who are not interested in its services.
Advantages and dangers of the method: the method is suitable only for top-rated companies or companies where demand for their services exceeds supply.
How to apply the method: the seller creates a situation where the customer is primarily interested in the transaction and shows that the company's services are exclusive and in high demand. When using this method, it is vital to elucidate the restrictions in advance, for example, on the budget and deadline. If you fail to do this, the deal may fall apart at the last minute.
To read more about this method, check out David Mattson's "The Sandler Rules for Sales Leaders."
Sales techniques will help you find a successful approach to win over even the most demanding potential buyer. Nevertheless, it is crucial not only to know about these techniques but also to have the experience of communicating with the client and adapting to them. If a salesperson knows how to listen and hear their client, these techniques will help them close any deal.
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